We offer 6 months warranty against material defects, workmanship defects, breaks and defective or malfunctioning parts on our bikes. Thump bikes are designed for different level riders, therefore the technology and components used may vary between models. We offer this warranty to assure you we stand behind all of our products and that they are built with the best materials and workmanship possible.
Regardless of the place of purchase, your bike should be assembled by a person who understands the product assembly process. We would recommend a bike shop assemble your product. Your bike will come semi-assembled for shipping only. All parts pre-assembled are not properly adjusted for riding. Although our products are semi-assembled or assembled as part of the shipping process, you must check over your complete product before riding. Thump will not warrant and is not responsible for any damage caused by products that were assembled incorrectly or not checked before riding.
Issues that are not covered after being built include; stripped threads and/or rounded nuts, bent dropouts, bent axles, tires, tubes, grips, paint, dents, cracked decks, grip tape dislodgement, water damaged electric parts, any rider abuse, misuse, neglect, damaged wheels, scratched or dented materials on our products or improper maintenance. The rider is also responsible for purchasing the appropriate product to their riding level or the function of the bike.
Products that have been warrantied already or replaced will only be covered with a thirty (30) day manufacturer defect warranty, and not the full warranty. These items may not be warranted a second time and will be treated on a case by case basis after an assessment from Thump.
Use Thump products at your own risk. These products have been engineered and manufactured using the best materials and workmanship available and are intended to be used by an experienced rider. These products are to be installed or assembled by a person experienced with their assembly and used only in the manner intended by the manufacturer. Be sure to follow any instructions when installing Thump products. Do not use the product if defective or damaged. The purchaser or user assumes all risks associated with the use of this product and Thump is not responsible for any injuries or damages incurred by using any products.